Technical Support Engineer

July 18, 2022

Main Responsibility

To be responsible for product technical support and sales efforts in all areas of the business, with a focus on the East Midlands and East of England UK gas industry and help achieve strategic objectives in other industries, such as water and hire.

Specific Responsibilities      

  • Key areas of responsibility within the Gas Distribution Network –
    • Cadent, Construction Management Organisation (CMO) and the Local Delivery Partners (LDP’s) – specifically East Midlands and East of England
  • To help identify location and set up of the proposed local depot
  • To increase the awareness of Live Mains Insertion and ultimately increase its use
  • To liaise with engineers from the UK GDN’s to assist in the planning and execution of projects involving the use of our products
  • To run the local depot for Technical Support and ensure it is well maintained and stocked with all the necessary equipment with a view to hosting customer events such as meetings
  • To assist where necessary with Hire equipment, Contract Services, and general meetings at the local depot
  • To provide onsite technical assistance to customers with the use of our products
  • To attend Gas industry events, NE&Y and Midlands sections (IGEM) and be responsible for organising exhibition equipment
  • To prepare and present PowerPoint presentations at technical seminars
  • To attend, organise and lead meetings with customers’ existing and new
  • To be responsible for product training, technical content, and coordination
  • To be responsible for collating all product support literature, materials and audio-visual aids needed, ensuring that current versions are being used
  • To be involved in producing manuals and update existing ones as necessary
  • To participate in new product development liaising with customers to ensure we meet their technical and safety requirements
  • To be responsible for confirming new product specifications in conjunction with our customers
  • To present a written report of your activities in sales meetings
  • To work collaboratively with all staff involved in the sales effort across all markets
  • When required, to support Contract Services in site surveys, manager level meetings etc.
  • To carry out other activities as directed from time to time
  • Attend Head Office in Bradford on Avon as and when required

Skills required

  • To have sufficient knowledge of the technical details of the gas industry
  • To have good knowledge and experience of the UK gas industry specifically in the East of England
  • To be able to work using own initiative
  • To take direction from management and to implement an agreed programme
  • To be able to work as part of a team and to collaborate with colleagues on projects
  • To be able to deal with customers and staff at all levels
  • To be able to delegate as necessary


  • Full time
  • 8:30 – 17:00 (1 hour lunch)
  • Monday – Friday
  • On occasions, overnight stays will be necessary

If you are interested please forward your CV to